Metrolink Tuesday announced it has installed 133 new ticket machines at its stations across Southern California, which will improve customer service for people with disabilities.

The transit service said the new machines improve customer service with improved reliability, a focus on accessibility and touchscreens, and are compliant with the Americans with Disabilities Act by featuring voice activation, a headphone jack and brail keypads.

“The introduction of our new ticket machines with accessibility features comes just as the nation commemorates the 30th anniversary of the signing of ADA on July 26, 1990,” Metrolink Board Chair Brian Humphrey said.

Metrolink said its new ticket machines offer service in English and Spanish and help riders save time by predicting possible destination stations. The touchscreen automatically brightens or dims, depending on outside conditions, to improve visibility.

Customers can pay for tickets using cash, credit and debit cards and promotional codes. Cash-paying customers will receive change in coins or, in some cases, vouchers.

Customers will also be able to pay for tickets using touchless options through Apple Pay, Samsung Pay and Google Pay.

Metrolink said it installed the new machines at 62 stations throughout its 538-mile system in two years. The new ticket machines replace older models, some of which were 25 years old and prone to mechanical issues.

Tickets from the new machines have a different look and feel, including a Metrolink watermark and holographic foil strip to improve security.

Riders may still purchase tickets and passes through the Metrolink Mobile App, and fares remain unchanged.

Leave a comment

Your email address will not be published.