Some Ivy League expertise is being brought to Los Angeles International Airport Wednesday as part of an effort improve the hospitality training for its employees.
LAX said it is launching a partnership with Cornell University’s online learning unit, eCornell, to provide key front-line staff with a hospitality training program.
Cornell’s Hotel School is a world leader in hospitality management, LAX said, and 50 handpicked LAWA employees will take part in six months of eCornell’s Service Excellence On-Demand Training.
“We are delighted to partner with the best of the best in the hospitality industry, and hope that our guests will see and feel a difference in the level of service at LAX,” said Barbara Yamamoto, chief experience officer for LAWA. “This partnership will build upon our initiative to create experiences that are efficient, hospitable and memorable as part of an exciting cultural transformation at LAX.”
The classes will be a blend of in-person training and online learning hosted by Cornell University program author Elizabeth Martyn, and the LAWA employees will earn a recognition of their achievement from Cornell University’s School of Hotel Administration.
“We are honored that LAWA has chosen our Service Excellence solution to elevate its service culture in an industry that can greatly benefit from this kind of innovation,” Martyn said.