Hyundai Motor America, whose U.S. headquarters is in Fountain Valley, announced Tuesday that participating dealers are launching mobile service units designed to perform routine maintenance and select repairs at customers’ homes and workplaces.
The program uses specially equipped dealer-operated vehicles capable of handling oil changes, tire rotations, software updates, brake pad and rotor replacements, service campaigns and vehicle detailing outside traditional dealership service centers, according to the company.
Hyundai officials said the mobile service initiative is intended to improve convenience for customers while helping dealerships address increased service demand tied to the automaker’s growing sales volume.
“The introduction of dealer operated mobile service extends the current myHyundaiCare experience beyond the traditional dealership visit,” Michel Poirier, vice president of aftersales and customer experience for Hyundai Motor America, said in a statement. “Offering customers the ability to schedule maintenance at their homes or workplaces minimizes time loss and disruption, representing a convenience-driven service innovation.”
Hyundai said the service will be offered through participating dealerships, with appointments scheduled directly through dealer service websites.
Following a pilot program, Hyundai said it plans to expand the initiative nationwide with a goal of reaching 150 active mobile service units by the end of the year.
Officials said the mobile units will use factory-trained technicians and genuine Hyundai parts while integrating dealership software and service systems intended to maintain the same standards customers receive at dealership service departments.