Western Municipal Water District customers should be alert to scam artists posing as utility representatives, seeking money or offering to provide services that are not required, according to the agency.

“Customers are encouraged to remain vigilant and report anything suspicious,” WMWD General Manager Craig Miller said.

Scammers may try email, phone and in-person tactics to draw in unsuspecting water users.

Miller said threatening calls are a growing problem, with scam artists advising recipients to resolve past due bills immediately, with the threat of an imminent shutoff failing a resolution. However, the WMWD does not conduct business that way, he said.

Con artists are also known to send official-looking emails with links to secure payments, but according to the utility, the primary methods used for payment collection are auto calls, in which a recorded voice reminds customers of unpaid amounts and provides a call-back number, as well as first-class mail notices and notices sent via FedEx.

According to Miller, some private contractors will hang notices on doors stating a water quality issue needs to be addressed through testing, and the individuals leaving the notices may claim to be affiliated with the utility, when they’re not.

The WMWD conducts more than 4,500 water quality tests annually to ensure tap water delivered to customers meets and exceeds state and federal water quality regulations, according to the agency.

Miller said private water quality tests are unnecessary. He noted that WMWD field representatives will always carry appropriate identification and present it on demand, and they will never ask to enter a property.

Customers concerned that they’re being targeted by scam artists are encouraged to contact the WMWD at 951-571-7104.

The utility serves northwest Riverside County, including portions of Box Springs, March Air Reserve Base, Orangecrest, Norco and Woodcrest. More information is available at www.wmwd.com.

Leave a comment

Your email address will not be published.