For the third time in a year, Riverside City Hall will reopen to the public for limited-contact services in multiple offices beginning March 31.

Riverside County’s move last week into the red tier of Gov. Gavin Newsom’s Blueprint for a Safer Economy framework prompted the decision to again reopen, officials said.

As on the previous occasions, capacity caps will be in place, as well as social distancing requirements, in the offices that will be accessible to residents, according to the city.

The One Stop Shop in City Hall will be open 10 a.m. to 2 p.m. weekdays. The facility provides assistance with commercial and residential development applications.

The Riverside Public Utilities payment centers at 3901 Orange St. and 3025 Madison St. will be open from 10 a.m. to 2 p.m. weekdays.

Brandon’s Diner inside City Hall will also be open to the public for breakfast and lunch, and the Passport Services Resource Center at 3025 Madison St. will be accessible — by appointment only — from 10 a.m. to 2 p.m. weekdays.

The customer service line is 951-351-6334. Information on requirements for a passport are available via

City Council meetings are mostly virtual, though a limited number of attendees are permitted into the chamber on Tuesdays to make public comment.

Some council members are making appearances via livestream, while Mayor Patricia Lock Dawson and one or two council members are appearing in person.

“There is no specific time frame for when they will go back to complete in-person meetings, but it is anticipated they will as the COVID-19 metrics continue to improve, and the county moves into even less restrictive tiers,” said Officer Ryan Railsback, the Riverside Police Department’s public information officer.

All meetings can be accessed virtually via

Most facilities were closed to everyone with the exception of staff when Newsom’s coronavirus stay-at-home order went into effect in the first week of December. That order was lifted in late January.

In addition to the December closure, City Hall was ordered closed two other times last year — the first time on March 13 when a local public health emergency was declared, and the second time on July 10, amid the first major upswing in COVID-19 infections in Riverside County.

The first reopening occurred in mid-May, and the second in the first week of October.

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