Thousands of Delta Airlines passengers were met with long lines at Los Angeles International Airport and other airports around the country Monday as the airline worked to restore order after a power outage knocked out its computer system and temporarily grounded all flights.
More than 300 Delta flights globally were canceled, and dozens more were delayed. At LAX, officials said only about a dozen departing flights were affected, but many arriving flights were showing delays.
According to the airline, a power outage in Atlanta knocked out its computer system, leading to the ground stop of all flights that had not yet departed. That ground stop was lifted around 5:40 a.m., but scheduling issues were expected to continue throughout the day.
“Cancellations and delays continue,” according to the airline. “Customers heading to the airport(s) should expect delays and cancellations. While inquiries are high and wait times are long, our customer service agents are doing everything they can to assist. There may also be some lag time in the display of accurate flight status at delta.com, the Fly Delta App and from Delta representatives on the phone and in airport.”
Also a “travel waiver” system was in effect to help people who need to reschedule. Information is available at http://www.delta.com/content/www/en_US/traveling-with-us/advisories/system- outage.html.
—City News Service