Peacock TV will pay $3.6 million to settle a lawsuit brought by the county of Los Angeles, which alleged the media streaming platform failed to provide consumers with conspicuous disclosures and simple ways to cancel automatic renewal subscriptions as required by California and federal laws.
Under an agreement pending final approval by a Los Angeles County Superior Court, Peacock TV will pay $1.5 million to the county’s Department of Consumer and Business Affairs for consumer protection investigation and enforcement activities, $2 million in civil penalties that must be used for enforcement of consumer protection laws by the county and $100,000 in investigative costs.
“This outcome is a significant win for the public and a reminder that no business, regardless of size or influence, is above consumer protection laws,” said Rafael Carbajal, director of the county’s Department of Consumer and Business Affairs. “This settlement strengthens our ability to hold bad actors accountable, expand our investigative reach, and safeguard the communities we serve from future harm.”
As part of the settlement, Peacock TV must present automatic subscription renewal terms clearly and conspicuously, obtain the consumer’s affirmative consent to a subscription agreement, provide an acknowledgment that includes the automatic renewal terms and a description of the cancellation policy and provide an easy cancellation method allowing for immediate termination without further steps that obstruct or delay the end of service.
The lawsuit was filed by County Counsel Dawyn R. Harrison on behalf of the state in response to what he said were complaints from consumers across the county and the state. County Counsel’s Affirmative Litigation and Consumer Protection Division investigated the alleged violations and negotiated the settlement.
Peacock TV, which in 2024 had more than 2.5 million subscribers in California, is not admitting any liability.