Metro will introduce Thursday a group of employees who will be deployed throughout Los Angeles County during the FIFA World Cup to assist riders using the agency’s enhanced transit services.
The event, scheduled for 7 a.m. Thursday at the LAX/Metro Transit Center Station, will highlight the workers Metro plans to place throughout the transit system to assist visitors traveling to matches, fan zones and other World Cup-related events.
According to Metro, about 2,000 employees will leave their regular office assignments during the tournament to supplement bus operators, Metro Ambassadors, transit security personnel and other frontline staff.
Metro officials said the workforce will include employees from the agency’s Values in Practice program, who will be stationed throughout the system to provide customer assistance and directions. Metro also plans to deploy specially trained operators assigned to enhanced World Cup bus service connecting SoFi Stadium with more than 15 stations and locations in Los Angeles and Orange counties.
Metro Ambassadors will provide wayfinding assistance on match days, while TAP staff will assist riders purchasing fare cards and using station vending machines. Customer Care personnel will be available at selected stations to help passengers plan trips and recover lost items.
Transit Security Officers will be assigned to stations and stops throughout the system, according to Metro.
The agency also plans to unveil wayfinding signs and markers designed to help visitors navigate the transit network during the tournament. A FIFA World Cup-themed Metro bus will also be displayed.
The LAX/Metro Transit Center Station, which opened last year, is expected to serve as a major gateway for international visitors arriving through LAX and traveling to World Cup matches using Metro’s enhanced bus network.
Los Angeles is scheduled to host eight World Cup matches during the tournament.