The Los Angeles Department of Transportation Friday apologized for what it called poor service on its DASH bus routes in the downtown and Mid-Cities areas and was replacing the contractor.

“Lately, DASH services … have been less than reliable and, frankly, not at all up to the standards that you, our riders, have come to expect of our services,” the statement posted to an LADOT Twitter account read.

“We understand that the poor quality of your DASH service has caused you aggravation and we sincerely apologize for the problems you have encountered in recent weeks.”

FirstGroup subsidiary First Transit, the private contractor that services the routes, was unable to deliver the service meeting LADOT standards, officials said. A new contractor will begin serving the route Oct. 29.

LADOT said it will use a “contingency plan” to correct the problems on the bus routes until MV Transportation begins service. Service will be “prioritized based upon the frequency of each route schedule to reduce the impact of the driver shortage as much as possible,” according to a department statement.

The City Council on Sept. 27 approved contracts totaling $336 million for five years with MV Transportation Inc. to operate the downtown and Mid-Cities DASH services.

First Transit was awarded the contracts for the DASH services in 2017.

Calls to LADOT for comment were not immediately returned. Calls to FirstGroup, which is based in Scotland with satellite offices in the U.S., were also not immediately returned.

More DASH route and service information is available at

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