More than $1 million in refunds are being offered to Venice Beach property owners following complaints that a newly formed group had charged them but failed to promptly provide promised services, city officials said in remarks reported Tuesday.

The Venice Beach Business Improvement District, which was formed a year and a half ago, reaped more than $1.7 million from property owners in its first year, but lagged in providing the cleanups, safety patrols and other services it had promised, the Los Angeles Times reported. Earlier this year, its board said it would look into refunding some of those charges.

Property owners will be offered a share of the total amount of $1.8 million that was billed that year, minus the roughly $470,000 that was spent by the nonprofit contracted to run the business improvement district, according to the Los Angeles city clerk’s office. Any property owners that never paid the charges will get a new and reduced bill, city officials said.

Los Angeles City Clerk Holly Wolcott, whose office started mailing out letters to property owners last week, said the refunds were offered up voluntarily by the group, according to The Times.

The Venice Beach Business Improvement District announced it would be launching “clean and safe” services this month, The Times reported. It recently unveiled a website saying it would “preserve and protect our colorful, exhilarating area by helping to fill the gap between community needs and the level of services the city can deliver on its own.”

“It’s not enough,” said Marlene Okulick, one of the property owners who has raised concerns about the new district told The Times. Okulick complained that the refunds will only cover some of the charges for the last calendar year, and “their operations just started in May.”

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