A Riverside business will be paying $350,000 in penalties and reforming its consumer policies based on a civil action by Riverside County prosecutors that uncovered instances of questionable advertising, intrusive telemarketing and distribution of products of lesser quality than advertised, the District Attorney’s Office announced Friday.
Big State Industrial Supply Inc., which markets and sells construction gear from a location on Iowa Avenue, was sued by the D.A.’s office in August 2016 following an investigation pointing to violations of consumer protection laws, according to the agency.
The lawsuit alleged that Big State “engaged in abusive consumer practices, which included attempting to collect on invoices after shipping unsolicited products to consumers,” the D.A.’s office stated.
According to prosecutors, there was evidence products were shipped that did not match the “quality or grade” advertised, and it was also alleged that Big State operated unlawfully in collecting debts and resorted to “abusive telemarketing practices.”
According to the settlement agreement reached with the county and certified last week by Superior Court Judge Sunshine Sykes, Big State will implement a compliance program that rectifies deficiencies in employees’ training and creates an operational model that ensures adherence to consumer protection laws.
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