The Walt Disney Co. assured subscribers it is working to resolve technical problems keeping thousands from watching Disney+, its streaming service, which began operating Tuesday.
“The consumer demand for Disney+ has exceeded our high expectations,” a Disney+ spokesperson told City News Service. “We are pleased by this incredible response and are working to quickly resolve the current user issue. We appreciate your patience.”
Nearly three-quarters of those reporting problems with Disney+ Tuesday morning said they had a streaming problem and the rest problems signing on, according to the website downdetector.com, which bills itself as offering “a real-time overview of status information and outages for all kinds of services,” including internet and cellphone service providers and airlines.
Disney+ offers nearly 500 films and 7,500 episodes of television from Disney, Pixar, Marvel, Star Wars, National Geographic and 30 seasons of the Fox animated comedy, “The Simpsons,” part of the programming The Walt Disney Co. acquired in its acquisition of 21st Century Fox, which was completed in March.
Disney+’s original programming at its launch includes “The Mandalorian,” the first-live action Star Wars series.
Beginning Friday, most new episodes of each series will premiere on Fridays at 12:01 a.m.
“The launch of Disney+ is a historic moment for our company that marks a new era of innovation and creativity,” said Robert A. Iger, chairman and CEO of The Walt Disney Company.